Thank you for choosing 1go7 for your shopping needs. If you experience any issues with your purchase or are not completely satisfied, please remember that we are here to help. As our licenses are digital—typically delivered in download and license key format without DRM protections—returns may not be possible. However, we prioritize customer satisfaction and have implemented the following clear and generous refund policy:

• Duplicate Purchases: If you encounter double charges or similar issues, you can request a refund at any time.
• 30-Day Refund Policy: Within the first 30 days (1 month), if a product does not match the description, is the wrong edition, or has formatting issues, we can exchange it for another product or issue a refund.
• Mistaken Purchases: If you accidentally purchase a product and notify us promptly, we aim to refund 100% of the amount. Each request will be handled on a case-by-case basis, considering factors such as the timing of your notification and whether the product has been downloaded. (Please note that we do not tolerate scams.)

When requesting a refund, please contact us via email (preferred) or our live support. Provide details of the problem along with your order number and/or the email address used for the order. We aim to respond within a maximum of 12 hours, though it’s often much sooner.

Contact us via:

• Email: Support@1go7.com
• Live Chat Support (Below Right Icon)

Thank you once again for shopping with us. Your satisfaction is our priority